Cancellation Policy

IMPORTANT NOTICE

PLEASE READ THIS REFUND & CANCELLATION POLICY CAREFULLY BEFORE MAKING, CHANGING, OR CANCELLING A BOOKING THROUGH THE PLATFORM.

INTRODUCTION

Get Feedz, Inc., through MyReservations.com, operates the customer-facing Platform and provides customer support for Bookings. For applicable Pay Now Bookings, Nuitee Travel Limited is the Merchant of Record for the hotel transaction. MyReservations.com Customer Support reviews cancellation and Refund requests, determines eligibility under the applicable Booking Terms, approves eligible Refunds, and processes approved Refunds through the booking and payment systems made available for that purpose. Nuitee and its payment processor or payment service provider complete merchant-side execution and settlement to the applicable payment method.

This Refund & Cancellation Policy applies to reservations booked through MyReservations.com and related services operated by Get Feedz, Inc. ("Company," "we," "our," or "us").

This Refund & Cancellation Policy explains the rules governing:

  • reservation cancellations;
  • reservation modifications;
  • refunds;
  • credits and vouchers;
  • no-shows;
  • supplier cancellations;
  • overbookings;
  • payment disputes.

This Policy forms part of and is incorporated into the Company's Terms & Conditions. It must be read together with:

  • the Terms & Conditions;
  • the Privacy Policy;
  • applicable Supplier terms;
  • applicable Hotel or Property Policies; and
  • the Booking Terms and Booking Confirmation for the applicable Booking.

If these documents conflict, mandatory applicable law controls; the Booking Terms and Booking Confirmation control the applicable reservation and payment transaction; Hotel or Property Policies control on-property requirements; this Policy controls the Company's cancellation and Refund procedures; and the Terms & Conditions otherwise control the Traveler's relationship with the Company.

SECTION 1

GENERAL PRINCIPLES

Not all reservations are refundable. Refund eligibility depends upon:

  • the selected reservation rate;
  • Hotel or Property Policies;
  • Supplier terms;
  • reservation timing;
  • applicable law.

Travelers are responsible for reviewing cancellation conditions before completing a Booking.

Cancellation policies are generally displayed during:

  • search results;
  • rate selection;
  • checkout;
  • Booking Confirmation.

SECTION 2

FLEXIBLE BOOKING

Bookings designated as flexible, with free cancellation and/or fully refundable may be cancelled without penalty, if cancelled before the applicable cancellation deadline.

Where cancelled before the deadline:

  • the Booking will generally be cancelled;
  • MyReservations.com Customer Support will process eligible Refunds to the original payment method through the systems made available for that purpose. Nuitee and its payment processor or payment service provider will complete merchant-side execution and settlement.

The cancellation deadline is determined by the applicable Hotel or Supplier and may vary by reservation.

After the deadline passes, cancellation penalties may apply.

SECTION 3

SEMI-FLEXIBLE RESERVATIONS

Certain Bookings permit cancellation subject to penalties.

Applicable penalties are determined by the Hotel or Supplier. Penalties may include:

  • fixed fees;
  • percentage-based fees;
  • one-night charges;
  • partial forfeiture of reservation amounts.

Where available, penalty information will generally be disclosed during the booking process.

SECTION 4

NON-REFUNDABLE RESERVATIONS

Bookings designated as:

  • Non-Refundable;
  • Advance Purchase;
  • Promotional;
  • Restricted;
  • Final Sale;

are generally NOT eligible for:

  • refunds;
  • credits;
  • cancellation rights;
  • modifications.

Failure to travel does not create a right to a refund.

No-show reservations are generally treated as non-refundable.

Exceptions may apply where:

  • required by law;
  • permitted by the applicable Booking Terms or Supplier terms; or
  • approved by MyReservations.com Customer Support in accordance with the applicable Booking Terms or authorization received from the applicable Hotel, Supplier, Booking Provider, contracting party, or Merchant of Record.

SECTION 5

RESERVATION MODIFICATIONS

Modification requests may include:

  • date changes;
  • room type changes;
  • occupancy changes;
  • guest name corrections.

Modifications remain subject to:

  • availability;
  • Supplier approval;
  • Hotel approval;
  • rate restrictions.

Additional charges may apply.

MyReservations.com Customer Support will assist with modification requests, but a modification is not effective unless it is successfully processed and confirmed. Availability and any Hotel, Supplier, Booking Provider, contracting-party, or Merchant-of-Record approval requirements continue to apply.

SECTION 6

NO-SHOW POLICY

A "No-Show" occurs when:

  • a Traveler fails to check in;
  • a Traveler fails to arrive on the reservation date;
  • a reservation is not used without cancellation.

No-show reservations are generally subject to:

  • full forfeiture;
  • cancellation penalties;
  • Supplier charges.

Refunds are generally unavailable for No-Shows unless required by law.

SECTION 7

EARLY DEPARTURES

Hotels may impose penalties for:

  • early departures;
  • shortened stays;
  • unused nights.

Such penalties are determined solely by the Hotel or Supplier.

The Company is not responsible for Hotel-imposed early departure charges.

SECTION 8

SUPPLIER OR HOTEL CANCELLATIONS

Occasionally, a Hotel or Supplier may cancel a reservation due to:

  • operational issues;
  • inventory errors;
  • overbookings;
  • force majeure events;
  • property closures;
  • insolvency;
  • safety concerns.

Where a Hotel, Supplier, or Booking Provider cancels or materially affects a reservation, MyReservations.com Customer Support may:

  • assist with alternative accommodations;
  • facilitate re-accommodation;
  • review, approve, and process eligible Refunds in accordance with the applicable Booking Terms.

Equivalent accommodations are not guaranteed.

SECTION 9

OVERBOOKINGS AND RE-ACCOMMODATION

Accommodation inventory is dynamic and may be supplied through multiple distribution channels.

In rare circumstances, confirmed reservations may be affected by:

  • overbookings;
  • synchronization failures;
  • inventory discrepancies;
  • technical issues.

Where possible, the Company may assist in:

  • identifying alternative accommodations;
  • communicating with Suppliers;
  • reviewing and processing eligible Refunds.

The Company does not guarantee:

  • equivalent properties;
  • identical amenities;
  • identical room categories;
  • identical pricing.

SECTION 10

REFUND PROCESSING

MyReservations.com Customer Support reviews Refund requests, determines eligibility under the applicable Booking Terms, approves eligible Refunds, and processes approved Refunds through the booking and payment systems made available for that purpose. Approved Refunds are generally returned to the original payment method.

After MyReservations.com processes an approved Refund, execution and settlement timing may vary depending on:

  • card issuers;
  • banks;
  • payment processors;
  • foreign exchange processing;
  • processing by Nuitee and its payment processor or payment service provider.

MyReservations.com does not control the time required for Nuitee, a payment processor or payment service provider, a card network, a card issuer, a bank, or another financial institution to execute, settle, or display an approved Refund after MyReservations.com has processed it.

CURRENCY FLUCTUATION

Where currency conversion occurs, refunded amounts may differ from original charges due to:

  • exchange rate changes;
  • settlement timing;
  • banking practices;
  • card issuer conversion policies.

The Company is not responsible for currency conversion differences.

SECTION 11

PAY NOW BOOKINGS AND MERCHANT OF RECORD

For applicable Pay Now Bookings, Nuitee Travel Limited acts as Merchant of Record for the hotel transaction:

  • MyReservations.com Customer Support reviews, approves, and processes eligible Refunds through the systems made available for that purpose;
  • refund eligibility remains governed by applicable rate conditions;
  • Nuitee and its payment processor or payment service provider complete merchant-side execution and settlement; and
  • the hotel transaction will ordinarily appear on the Traveler's credit or debit card statement using the statement descriptor "myreservations-nuitee," subject to capitalization, spacing, truncation, or other formatting applied by the applicable payment processor, payment service provider, payment network, card issuer, bank, or other financial institution.

MyReservations.com's review, approval, and processing of a Refund does not make Get Feedz, Inc. the Merchant of Record and does not expand Refund rights beyond those provided under the applicable Booking Terms or applicable law.

SECTION 12

PAY AT PROPERTY BOOKINGS

For Pay at Property Bookings:

  • payment is generally collected directly by the Hotel or Supplier;
  • Refund eligibility and payment execution may be controlled by the Hotel or Supplier;
  • MyReservations.com Customer Support may facilitate communications but may not control a Hotel's or Supplier's decision or payment systems.

Travelers may be required to contact the Hotel directly regarding certain refund matters.

SECTION 13

CHARGEBACKS AND PAYMENT DISPUTES

Travelers may contact MyReservations.com Customer Support before initiating a chargeback or payment dispute concerning a hotel transaction.

MyReservations.com Customer Support will review the inquiry and route chargeback and payment-dispute matters, together with available Booking and transaction information, to Nuitee Travel Limited for merchant-side administration and processing.

Nuitee, as Merchant of Record for the applicable Pay Now Booking, may respond to, contest, accept, or otherwise process chargebacks involving:

  • valid reservations;
  • disclosed cancellation policies;
  • no-show reservations;
  • properly disclosed fees.

MyReservations.com may assist the Traveler and provide relevant reservation records or communications but does not adjudicate, submit, accept, or contest a chargeback on Nuitee's behalf unless expressly authorized to do so. Nothing in this Section limits rights available under applicable law or applicable payment-network rules.

Fraudulent or abusive chargebacks may result in:

  • account suspension;
  • account termination;
  • collection efforts;
  • legal action where permitted.

SECTION 14

FORCE MAJEURE EVENTS

Refund obligations during extraordinary events may depend upon:

  • applicable law;
  • Supplier terms;
  • Hotel or Property Policies;
  • reservation terms.

Examples include:

  • natural disasters;
  • hurricanes;
  • floods;
  • earthquakes;
  • pandemics;
  • government restrictions;
  • war;
  • terrorism;
  • labor disruptions.

The Company does not guarantee refunds solely because travel becomes undesirable, inconvenient, or more difficult.

Where a Refund is approved or required following a force majeure event, MyReservations.com Customer Support will process it through the systems made available for that purpose, and Nuitee and its payment processor or payment service provider will complete merchant-side execution and settlement.

SECTION 15

DOCUMENTS, CREDITS, AND VOUCHERS

MyReservations.com may issue or make available Booking vouchers, credits, invoices, receipts, and other reservation-related documents where authorized. These documents may be generated through or on behalf of the applicable Booking Provider, contracting party, or Merchant of Record. Issuing such a document does not, by itself, make Get Feedz, Inc. the contracting party or Merchant of Record.

SECTION 16

CONSUMER RIGHTS

Nothing in this Policy limits or excludes any consumer right or remedy that cannot lawfully be waived, limited, or excluded. Where mandatory consumer-protection or other applicable laws provide a Traveler with additional rights or remedies, those rights and remedies will apply notwithstanding anything to the contrary in this Policy.

Get Feedz, Inc.

MyReservations.com

Effective: September 8, 2026

Last Updated: September 8, 2026