Trust & Safety

TRUST & SAFETY POLICY

Book with Confidence

Learn how MyReservations.com supports a secure, transparent, and reliable Booking experience—and the measures used to help protect your information and Booking.

MyReservations.com is operated by Get Feedz, Inc. ("Company," "we," "our," or "us"). Capitalized terms used but not defined in this Policy have the meanings assigned to them in the MyReservations.com Terms & Conditions.

We know that booking travel online requires confidence. Whether you're planning a weekend getaway, a family vacation, or a business trip, you deserve a Booking experience that is secure, transparent, and dependable.

At MyReservations.com, we're committed to safeguarding personal information, presenting available pricing and Booking conditions clearly, working with established Hotels, Suppliers, and Booking Providers, and providing responsive customer support.

This Policy explains the measures used to support a secure, transparent, and reliable Booking experience.

Secure Payments

Protecting payment information is an important part of the Booking process.

Payment information is transmitted and processed through payment systems operated by or made available through the applicable Merchant of Record, payment processor, or payment service provider. Appropriate administrative, technical, and organizational safeguards are used to help protect payment information in accordance with applicable requirements.

Depending on the Booking selected, payment may be collected before arrival or directly by the Hotel or Supplier. The applicable payment arrangement will be disclosed during the Booking process. For applicable Pay Now Bookings, Nuitee Travel Limited is the Merchant of Record for the hotel transaction, which will ordinarily appear on the Traveler's credit or debit card statement using the descriptor "myreservations-nuitee," subject to formatting applied by payment providers and financial institutions.

Transparent Pricing

We believe Travelers should be able to review the price and material payment conditions made available for a Booking before completing it.

Before a Traveler confirms a Booking, the Platform generally displays available material Booking information, including:

  • Room rates;
  • Applicable taxes and mandatory fees disclosed to the Platform;
  • Applicable cancellation conditions;
  • Payment timing; and
  • Important Booking Terms.

Some Hotels may charge additional local taxes, resort fees, parking fees, destination fees, incidental deposits, or other Property-specific amounts. Where this information is supplied to the Platform, MyReservations.com will make commercially reasonable efforts to present it during the Booking process. Charges imposed directly by a Hotel or Supplier are determined and collected by that Hotel or Supplier and are not controlled by MyReservations.com.

Hotels and Travel Providers

MyReservations.com works with Hotels, Suppliers, Booking Providers, and established travel distribution participants to make a selection of Accommodation available through the Platform.

Property descriptions, photographs, amenities, availability, and pricing may be supplied by Hotels, Suppliers, Booking Providers, inventory aggregators, reservation distributors, and other participants in the accommodation distribution chain. MyReservations.com makes commercially reasonable efforts to present the information received, but third-party information may be incomplete, inaccurate, or changed after it is supplied.

If you have questions about a Property's amenities or services before completing a Booking, MyReservations.com Customer Support will assist where reasonably possible. Hotel confirmation may be required for Property-specific information or requests.

Booking Confirmation

Once a Booking has been confirmed, a Booking Confirmation will be sent to the email address provided during checkout.

The Booking Confirmation will include important details made available for the Booking, including reservation information, payment details, and applicable cancellation conditions. Travelers should review it promptly and report any apparent error to MyReservations.com Customer Support.

If a Booking Confirmation is not received within a reasonable time, check the applicable spam or junk folder. If it still cannot be located, use the Trip Lookup tool or contact MyReservations.com Customer Support for assistance. A Booking should not be treated as confirmed until a Booking Confirmation has been issued.

Protecting Your Information

Protecting your privacy is an important part of earning your trust.

We collect and process personal information only as necessary to:

  • process and fulfill a Booking;
  • facilitate payment processing;
  • communicate with you regarding a Booking;
  • provide customer support;
  • help prevent fraud; and
  • comply with applicable legal and regulatory obligations.

For additional information about how we collect, use, disclose, and protect your information, please review our Privacy Policy.

Fraud Prevention

Helping protect Travelers, Hotels, Suppliers, and payment systems from fraud is an important part of providing a secure Booking experience.

MyReservations.com, a Booking Provider, the Merchant of Record, or a payment service provider may perform additional security checks before confirming or processing certain Bookings. These reviews help identify unauthorized transactions and protect Travelers, Hotels, Suppliers, and payment systems.

Where reasonably appropriate, the relevant party may:

  • request additional identity or payment verification;
  • temporarily delay processing while a Booking is reviewed;
  • cancel or reject Bookings that cannot be verified; or
  • decline transactions that present an unacceptable fraud risk, subject to applicable law.

These measures are intended to help protect participants using the Platform and may be applied when reasonably necessary and permitted by applicable law.

Refund and Cancellation

Refund eligibility and cancellation rights vary according to the applicable Hotel or Supplier, the selected rate, and the applicable Booking Terms.

Applicable cancellation conditions are generally displayed before a Traveler completes a Booking and are included or referenced in the Booking Confirmation.

MyReservations.com Customer Support reviews Refund requests, determines eligibility under the applicable Booking Terms, approves eligible Refunds, and processes approved Refunds through the booking and payment systems made available for that purpose. For applicable Pay Now Bookings, Nuitee and its payment processor or payment service provider complete merchant-side execution and settlement. The time required for an approved Refund to appear may vary depending on the applicable payment provider, card issuer, bank, or other financial institution.

For complete details, please review the Refund & Cancellation Policy.

Customer Support

Whether you have a question before completing a Booking, need assistance while traveling, or require help after a stay, MyReservations.com Customer Support is available to assist.

We can help with:

  • Booking questions;
  • Booking modifications, where permitted;
  • Cancellation requests;
  • Refund requests and inquiries;
  • Communications with Hotels, Suppliers, or Booking Providers; and
  • General Booking support.

Some requests may require approval or action by the applicable Hotel, Supplier, Booking Provider, contracting party, or Merchant of Record and remain subject to the applicable Booking Terms.

MyReservations.com Customer Support will make commercially reasonable efforts to respond promptly, but resolution timing may depend on independent third parties.

Accessibility

MyReservations.com is committed to supporting an accessible Booking experience.

If you have accessibility requirements or need assistance with a Booking, contact MyReservations.com Customer Support before the stay whenever possible. Customer Support may communicate the request to the applicable Hotel and assist in identifying information about available Accommodation.

Accessibility features and fulfillment of Property-specific accessibility requests are determined by the applicable Hotel. MyReservations.com may facilitate the request but does not guarantee fulfillment unless the Hotel expressly confirms it.

Our Commitment to You

Every Booking represents someone's vacation, business trip, family visit, celebration, or special occasion.

We understand the importance of those moments, and we're committed to providing a Booking experience that is secure, transparent, and dependable from beginning to end.

Our commitment includes:

  • Providing a secure online Booking experience.
  • Presenting available pricing, fees, and Booking Terms clearly.
  • Protecting your personal information.
  • Working with Hotels, Suppliers, Booking Providers, and travel-distribution participants.
  • Assisting Travelers through MyReservations.com Customer Support.
  • Continuously improving the MyReservations.com Booking experience.

Thank you for choosing MyReservations.com.

We appreciate the opportunity to help you plan your travels and look forward to serving you.

Get Feedz, Inc.

MyReservations.com

Effective: September 8, 2026

Last Updated: September 8, 2026